What’s common between ambulances, oxygen cylinders, defibrillators, and a reliable phone system? They all are lifelines in the healthcare sector.
“My phone is my best friend. It’s my lifeline to the outside world.” As an owner of (or a senior professional in) a healthcare organization, you would agree with the statement of noted singer and songwriter Carrie Underwood, also the winner of the fourth season of American Idol in 2005.
As per the Oxford Dictionary, a lifeline is something that is very important for somebody and that he or she depends on. It also means an essential communication line.
For healthcare providers or organizations in any sector, a reliable phone system is a lifeline, in a figurative way. For patients and people needing critical care, however, it is a lifeline and a lifesaver in quite a literal sense!
You would never compromise on or neglect your fleet of ambulances, oxygen cylinders, defibrillators, or any other emergency equipment. How can you overlook your phone system?
So the question should never be, “Why do you need a reliable phone system for your healthcare business?” Instead, it should be “Can you afford not to invest in a reliable phone system for your healthcare business?”
Healthcare organizations and hospitals need reliable business phone systems to provide prompt patient care and timely treatment. Be it scheduling an appointment or emergency medical intervention, they should just be a phone call away from their patients.
This blog post discusses some compelling reasons, as well as benefits healthcare organizations can realize by investing in reliable and sophisticated phone systems.
So, without further ado, let’s dive right into the blog post and explore the various advantages of investing in a trustworthy and advanced healthcare phone system. Read on to know more and thank us later.
Reasons Healthcare Organizations Should Invest in Reliable Phone System
Many reasons make a strong case for why healthcare organizations must have sophisticated and reliable communication systems in place. Here are five major reasons for healthcare institutions to handpick the right healthcare phone system:
1. To Save Lives
As discussed earlier, a reliable phone system can save lives. Just imagine a patient who needs emergency medical intervention. Every second counts. In such a situation, a reliable phone system can mean the difference between life and death. When a person can connect with a healthcare provider in the nick of time, then the chances of successful treatment and cure increase exponentially.
2. To Connect Patients with Right Departments and Representatives
To enable patients to connect with a healthcare organization is one thing. But to connect their calls with the right departments and representatives with the most appropriate skill and expertise to guide and arrange medical care for them is an altogether different ballgame. A reliable and sophisticated phone system can do just that, which is to connect patients with the right departments and healthcare professionals.
3. To Enhance Efficiency
Efficiency matters a lot in the healthcare sector. If you think ensuring efficiency is expensive, you would be shocked to know the cost of inefficiency in the sector! That’s why medical providers and healthcare organizations need to do whatever it takes to enhance efficiency, which also includes leveraging sophisticated phone systems. To paraphrase the quote of noted doctor and entrepreneur Dr. Sven Jungmann, reliable phone systems are not just upgrades for healthcare organizations. They are lifelines in a sea of systemic inefficiency.
4. To Reduce Communication Costs
Communication through legacy systems is expensive and inefficient. For starters, it involves investment in specialized hardware and equipment, complex wiring, installation and maintenance fees, and costs of hiring a dedicated IT team. But apart from that, the cost of inefficiency burns a bigger hole in the pockets of healthcare organizations. We have already discussed how expensive inefficiency can be in the previous point. Thankfully, reliable and sophisticated phone systems are highly cost-effective and efficient. As they leverage voice over internet protocol (VoIP) to make and receive calls, they can reduce communication costs in the range of 50 to 90 percent.
5. To Automate Manual Tasks
Healthcare organizations and hospitals must automate as many manual and repetitive tasks as possible. It will not only help them enhance their efficiency but also increase their employees’ productivity by leaps and bounds. When it comes to communication, the traditional and legacy systems entail a lot of repetitive and manual tasks. For instance, when patients call traditional phone systems, they get connected to a general receptionist who then directs their calls to the concerned departments. However, sophisticated phone systems automatically route incoming calls to the right departments and agents. Automated dialers, such as predictive and progressive dialers, automate the dialing process and help healthcare organizations call the maximum number of people in a limited amount of time.
All Said and Done,
Can a reliable phone system be a lifesaver? To assert why healthcare organizations must invest in reliable phone systems, let’s discuss a hypothetical situation. One healthcare organization is known for prompt and effective response, which is powered by an advanced communication system. Another healthcare provider has all the amenities of the former, but it lags in response due to an inferior communication system. Which one do you think will have a better reputation in the long run? No prize for guessing. The first healthcare organization, of course.
That makes it extremely imperative for healthcare providers to invest in the right phone system. That’s why healthcare providers must do thorough research to look for different phone systems on the internet and ask for free trials or free demos for a reasonable period of time to make an informed decision. In the extremely competitive market of phone systems, making the right choice can empower healthcare organizations.
